SYNOPSIS
Microsoft Certified Desktop Support Technician (MCDST) is an entry-level certification that can enhance a candidate’s IT professional career. It covers the skills of a help desk technician, customer support representative, PC support specialist, technical support representative, and technical support specialist, as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.
The MCDST credential proves that you have the skills to successfully support end users and to successfully troubleshoot desktop environments running on the Microsoft Windows operating system.
Candidates for this credential typically work in small- to medium-sized computing environments supporting end-users that use Microsoft Windows XP Professional or Microsoft Windows 2000 Professional as a desktop operating system.
IT managers find the MCDST to be a valuable resource, as they face a constant challenge recruiting and training professionals, and who also need to ensure consistent, high-quality help-desk support for knowledge workers using the Microsoft Windows desktop.
MCDST candidates are required to pass two core exams. Elective exams are not required.
MCDST Careers 1. Help Desk Support Analyst 2. PC Specialist More Careers Secure Virtualization Resource Center
Check out this resource center to discover how your company can successfully secure virtualized environments, while achieving regulatory compliance and maintaining network availability and performance.
Published by: Tripwire, Inc. Read More | More Whitepapers
Free Study Guide
Practice Exams
Audio Trainer
Discussion Board
Question of the Day
Earn an affordable, online bachelor's degree in Information Technology—Security Emphasis
plus nine IT certifications including Sun Certified Programmer for the Java Platform, MySQL Core, and Security+. Your prior college and IT certifications may waive some degree requirements FREE subscription to Network World.
Your complimentary subscription will include 50 weekly issues jam packed with news analysis, expert industry opinion and management/career advice, all of which is packaged with your business needs in mind. We want to help you connect the technology dots and help you advance your company's business goals
Email this Page
Practice Exams
Audio Trainer
Discussion Board
Question of the Day
